Are your products made of 100% food-grade stainless steel? What grade is it?
A: Yes, all our products that come into contact with food are made from 100% food-grade stainless steel. We primarily use high-quality 304 (18/8) and 316 stainless steel, known for their excellent corrosion resistance and safety. You can find the specific material grade in the "Specifications" section on each product page.
Are the edges of your pots/pans/cutlery smooth? Are they safe to handle?
A: Absolutely. We pay extreme attention to safety and detail. All our products undergo precise edge polishing and smoothing processes to ensure rounded, smooth edges that are safe and comfortable to handle.
Are your pots and pans compatible with induction cooktops?
A: Most of our cookware is induction compatible, but not all. Please check the "Compatibility" icons or "Features" list on the product page, where we clearly state if it's suitable for induction. You can also confirm with our customer service directly.
Is the price on the website the final price? Do you offer bulk discounts?
A: The price shown on the website is a reference unit price for retail customers. We are happy to offer competitive bulk discounts for wholesale, large volume, or OEM orders. The more you order, the better the unit price. Please contact our sales team for a custom quote.
Can I purchase a sample to check the quality first?
A: Of course! We encourage customers to order samples to verify quality before placing bulk orders. The sample cost and shipping fee will be calculated separately based on your location and the product chosen. Please contact us to request a sample.
Do you offer OEM/ODM or custom branding services (e.g., laser logo)?
A: Yes, we provide professional OEM and ODM services. We can customize products according to your requirements and support branding services like laser engraving and custom packaging. Please consult our sales representatives for Minimum Order Quantity (MOQ) and specific requirements.
How much is the shipping cost? What is the delivery time? What shipping methods do you use?
A: Shipping cost and delivery time depend on your order's weight/volume, destination, and chosen shipping method (e.g., sea freight, air freight, express courier). After you provide the specific order details and shipping address, we will calculate the most cost-effective freight and estimated delivery time for you.
What payment methods do you accept?
A: We support a variety of secure international payment methods, including Bank Transfer (T/T), Letter of Credit (L/C), PayPal, and Western Union, etc. Accepted payment methods will be specified in our proforma invoice.
What should I do if I receive products with quality issues?
A: We stand firmly behind the quality of our products. All items undergo strict quality control before shipment. In the unlikely event you receive a defective product, please take photos and contact our customer service within 7 days of receipt. Upon confirmation that it's a manufacturing defect, we will arrange a replacement or provide compensation as appropriate.
